Lessons from the SouthWest ‘Meltdown’

Last week, Southwest Airlines canceled close to 9,000 flights, sending the airline industry into a frenzy. If you ask them what happened, they will tell you it was a network “meltdown,” but was it?

Today, I want to explore some of the deep-rooted causes for Southwest’s failure. These are not unique to Southwest; they are industry problems rooted in…wait for it…a warped sense of capitalism.

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